TE Labyrinth - Landscape Design & Construction
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Privacy Policy

Last updated October 12, 2024

This is the Privacy Policy for T.E LABYRINTH LIMITED ('we', 'us', or 'our'), a company registered in England & Wales at Unit 24 Eckland Business Park, Desborough Road, Market Harborough, England, LE16 8HB, registration number: 11010435. This document outlines how we collect, use, store, and protect your personal information when you interact with our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (GDPR) and other applicable laws in England and Wales related to data privacy.

This Privacy Policy applies to all personal data that we collect from you, whether through our website at telabyrinth.com, via email, or through any other means of communication. By using our services, you consent to the practices described in this policy, and you acknowledge that you have read and understood its terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. If we implement significant updates to this Privacy Policy, we may inform you by displaying a notice about the changes prominently on our website or by sending you a direct notification. An updated version will be indicated by a new 'Last updated' date at the top of this Privacy Policy. If you have any questions or concerns regarding this policy or our data practices, please contact us at the details provided below.

Contact details

If you have questions about this policy, you may contact our Data Protection Officer (DPO) using the following information:

Data Protection Officer
Unit 24
Eckland Lodge Business Park
Desborough Road
Market Harborough
Leicestershire
LE16 8HB

[email protected]

Table of Contents

  1. WHAT INFORMATION WE COLLECT, USE, AND WHY
  2. LEGAL BASIS FOR PROCESSING
  3. DATA RETENTION
  4. HOW AND WITH WHOM WE SHARE YOUR PERSONAL INFORMATION
  5. COOKIES AND OTHER TRACKING TECHNOLOGIES
  6. INFORMATION RELATED TO MINORS
  7. YOUR LEGAL RIGHTS
  8. HOW TO COMPLAIN

1. WHAT INFORMATION WE COLLECT, USE, AND WHY

At T.E LABYRINTH LIMITED, we are committed to providing exceptional services, and we understand the importance of protecting your personal information. In the course of our operations, we may collect, use, and store the following types of personal data:

Information Collected Through Our Website

When you interact with our website, particularly when you complete our contact form, we collect the following information:

  • Name: To identify you in our communications.
  • Contact Details: Including your email address and phone number, so we can respond to your enquiries.
  • Company Name: If applicable, to understand your business needs.
  • Services of Interest: To tailor our response and services to your requirements.
  • Message: A description of your enquiry or request for services.

In addition to the information you provide, we also collect certain metadata at the time of submission to enhance the security of our site:

  • IP Address: Used to identify the source of the request and prevent spam and bot activity.
  • Browser User Agent: This provides information about the browser and device being used.
  • Bot Detection Information: We employ measures to identify and prevent spam and other malicious activities, which may include capturing data related to potential automated bot interactions.

This information is essential for us to process your enquiries, provide the requested services, and maintain effective communication with you.

Information Collected Through Other Channels

In addition to the information collected through our website, we may also gather personal data through other means, such as:

  • Email Communications: When you contact us via email, we may collect any information you choose to provide, including your name, contact details, and the content of your message.
  • Phone Calls: If you contact us by telephone, we may record the call for quality assurance and training purposes, as well as to keep a record of your enquiry.

Purpose of Data Collection

We collect and process your personal data for several legitimate purposes, including:

  • To Respond to Enquiries: To provide information and assistance regarding our landscape gardening services.
  • To Deliver Services: To facilitate the provision of services you have requested or expressed interest in.
  • To Improve Our Services: To analyse data and feedback to enhance the quality and effectiveness of our offerings.
  • To Communicate with You: To send you updates and other information relevant to our services, where you have provided your consent to do so.
  • To Enhance Security: To prevent spam and detect potential fraudulent activities that could affect our website and users.

2. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

  • Consent: Where you have provided explicit consent for us to process your personal data for specific purposes.
  • Performance of a Contract: To fulfill our obligations under any contracts you may enter into with us for the provision of our services.
  • Legitimate Interests: To pursue our legitimate business interests in providing and improving our services, as long as these interests are not overridden by your rights.

3. DATA RETENTION

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

If there is no longer a valid business reason for us to retain your personal information, we will either delete or anonymize it. In cases where deletion or anonymisation is not feasible (such as when your data is kept in backup systems), we will securely store your personal information and ensure it is not processed further until it can be safely deleted.

4. HOW AND WITH WHOM WE SHARE YOUR PERSONAL INFORMATION

At T.E LABYRINTH LIMITED, we take the privacy and security of your personal information seriously. We may share your personal data with trusted third parties to facilitate the services we provide and to enhance your experience. Below are the details of when and with whom we may share your personal information:

1. Third-Party Service Providers

We engage certain third-party service providers to assist us in delivering our services, which may include:

  • Website Hosting Services: We utilize third-party hosting providers to maintain our website's functionality and performance.
  • Data Analytics Services: We employ analytics services to gather insights into website usage, user behavior, and to improve our services.
  • Data Storage Services: To securely store the personal information you provide, we may use third-party cloud storage solutions.

These third parties are carefully selected and are required to implement appropriate security measures to protect your personal data. They may only process your personal data on our behalf and in accordance with our instructions.

2. International Transfers

Some of the third-party service providers we engage may reside outside the United Kingdom and the European Union (EU). In such cases, we ensure that any transfer of personal data to these providers complies with applicable data protection laws, including the General Data Protection Regulation (GDPR). We take the following measures to ensure that your personal information remains protected:

  • Adequacy Decisions: We will only share your data with countries deemed to provide an adequate level of protection for personal data by the UK Government or the European Commission.
  • Standard Contractual Clauses: Where applicable, we may enter into contractual agreements that include standard contractual clauses approved by the UK Government or the European Commission, which impose strict data protection obligations on third-party recipients of your personal data.

3. Legal Obligations and Protection

We may also disclose your personal information in the following circumstances:

  • Compliance with Legal Requirements: If required by law or in response to a valid request by public authorities (e.g., a court or government agency).
  • Protection of Rights: To protect our rights, privacy, safety, or property, or that of others, including enforcing our terms and conditions or agreements.

4. No Sale of Personal Data

Please note that we do not sell, rent, or trade your personal information to third parties for marketing purposes.

By sharing your personal information with us, you consent to the processing and sharing of your data as described in this section. If you have any questions about how we share your personal information, please contact us using the details provided in the "Contact details" section of this Privacy Policy.

5. COOKIES AND OTHER TRACKING TECHNOLOGIES

We employ cookies and similar tracking technologies to enhance your experience on our website and to analyse user engagement. Specifically, we use Google Analytics, a widely used analytics service, to gather data about how visitors interact with our website. This information helps us identify areas for improvement and optimize our services to better meet your needs.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They enable the site to recognize your device and store certain information about your preferences or past actions.

Cookies We Use

We employ the following cookies on our website to enhance user experience and analyse website traffic:

  1. Google Analytics Cookies: These cookies help us track user engagement with our site, allowing us to assess and improve our services. The information collected through these cookies includes details about how visitors navigate our website, which pages are visited most often, and the duration of visits.
  2. Preference Cookie: We use a cookie to store your selection regarding cookie preferences. This cookie ensures that the cookie consent banner does not repeatedly appear each time you visit our site, providing a smoother browsing experience.

Your consent

By using our website, you consent to the use of these cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings, allowing you to refuse cookies or delete them. However, please note that disabling cookies may affect your ability to use certain features of our website.

For further details about the cookies we use and how you can manage them, please refer to our Cookie Policy.

6. INFORMATION RELATED TO MINORS

T.E LABYRINTH LIMITED does not knowingly collect personal information from individuals under the age of 18. By using our website, you confirm that you are at least 18 years old. If we become aware that we have collected personal information from a user under 18, we will take appropriate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the Data Protection Officer (DPO) details at the top of this policy.

7. YOUR LEGAL RIGHTS

Under the UK General Data Protection Regulation (UK GDPR), you have certain rights regarding your personal information. T.E LABYRINTH LIMITED is committed to upholding these rights and ensuring that your data is handled in accordance with applicable laws. Below are the key rights you possess:

  1. Right to Access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  2. Right to Rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  3. Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent on which the processing is based. You can read more about this right here.
  4. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under specific conditions. You can read more about this right here.
  5. Right to Data Portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  6. Right to Withdraw Consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

How to Exercise Your Rights

To exercise any of your rights, please contact us using the contact details provided in this Privacy Policy. We will respond to your request without undue delay and at the latest within one month of receiving your request. If your request is particularly complex or you have made multiple requests, we may extend this period by an additional two months. In such cases, we will inform you of the extension and the reasons for the delay.

No Fee for Requests

You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is manifestly unfounded or excessive, or if you request additional copies of your data.

8. HOW TO COMPLAIN

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO at https://www.ico.org.uk/.